OKM Direct & OKM Care
Exclusive service that reaches beyond guarantee, training instruction and priority technical support: The support extension OKM Care additionally includes detector training and scan analyses - all-round service for successful treasure hunts.
![OKM Direct](https://cdn.shopify.com/s/files/1/0274/1154/6156/products/OKM-Direct.png?v=1585575949)
OKM Direct
Exclusive service for customers who buy/bought their OKM detector directly from OKM GmbH in Altenburg, Germany.
The exclusive service OKM Direct includes:
- Guarantee of 2 years - reaching beyond the warranty that is required by law
- 1 hour Detector Instruction for your own device
- 90 days Priority Technical Support with personal contact person by phone or e-mail - response time within one business day
OKM Direct is free of charge for customers who buy/bought their OKM detector directly from OKM GmbH in Germany (on site, via phone, via e-mail or in the onlineshop at okmdetectors.com). The service cannot be acquired for products purchased from other distributors or resellers.
![OKM Care](https://cdn.shopify.com/s/files/1/0274/1154/6156/products/OKM-Care.png?v=1585575596)
OKM Care
OKM Care is an optional support extension of OKM Direct that is also available for customers who buy/bought their OKM detector from distributors and resellers worldwide.
The optional service extension OKM Care includes:
- 1 Year Guarantee Extension - directly following the first 2 guarantee years
-
1 Hour Technical Remote Support for Windows PC with personal contact person by phone or e-mail
- 1 Hour Advanced Training with your detector
- 2 Scan Analyses